WhatsApp service desk with AI

Customers and staff get instant answers on WhatsApp, with smooth hand-off to your team.

Request a demo See how it works
Key features

What Assist does.

Instant answers

AI replies from your own knowledge base.

Live system lookups

Balances, orders and status from your ERP.

Smart hand-off

Complex cases become tickets automatically.

Full history

Every conversation logged and reportable.

Solution architecture

How it's built.

Each tier, component and numbered data flow, from the first event to the final record.

SOLUTION ARCHITECTURE · ASSIST REFERENCE DESIGN · v1.0 01 CHANNEL 02 ORCHESTRATION 03 KNOWLEDGE & SYSTEMS 04 YOUR TEAM WhatsApp Business Platform Conversation service Sessions · routing AI model Grounded answers Knowledge base Vector search Core system Read-only API Ticketing SLA queues Support agent Web console 1 2 3 4 5 6 PLATFORM, SECURITY & OPERATIONS Azure Key vault PII masking Conversation logs
  1. 1Customers message on WhatsAppWebhooks · HTTPS
  2. 2The assistant drafts a grounded replyPrompt + context
  3. 3Relevant answers are retrievedSemantic search
  4. 4Live balances and status looked upScoped API token
  5. 5Complex cases become ticketsRules + sentiment
  6. 6An agent takes over with full historyWeb console
Built on

Proven technology.

Assist runs on enterprise platforms your IT team already trusts, hosted in the cloud or on-premise.

Delivered in weeks
  1. 01UnderstandRequirements & discovery
  2. 02DesignSolution & architecture
  3. 03DevelopBuild & configure
  4. 04Review & testQuality assurance
  5. 05DeployRelease & go-live
  6. 06ManageOperate & improve
Use case

See it in action.

A customer paying with a smartphone at a store counter
Use case · Financial services

Member support on WhatsApp, 24 hours a day

A SACCO serves members who prefer WhatsApp to calling a branch.

Read the story

See Assist with your own data.

Book a 30-minute demo. We'll walk through the flow using your systems and volumes.

Book a discovery call See how we work
WhatsApp us